Around The Home
- 1. When will my Order be shipped?
Your order will be shipped once payment has been received. You will receive an email confirmation of the order received and this is when order processing will commence.
- 2. What if I am not available when my goods are delivered?
Due to varying delivery driver schedules, we are unable to arrange preferred times for you, so it’s important to be at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery, or collect from a local depot or post office. If you think you are not going to be home during the day, you can have the product delivered to your workplace.
- 3. What will delivery cost me?
The delivery cost is FREE.
- 4. Which courier companies do you use?
We mainly use Australia Post, Toll, Fastway. For certain products, we may use companies like DHL, FEDEX, EMS, TNT and other couriers.
- 5. Where do you deliver?
We deliver all over Australia EXCEPT:
|WA||6740||PRINCE REGENT RIVER|
- 6. Why am I unable to change my delivery method when placing an order?
Some products can only be shipped via one delivery method. For example, many technological items can only be safely shipped via Courier. Other products can only be shipped using Standard Delivery. Where more than one delivery method is available you will be able to choose which one to use at the checkout.
- 7. How will I know that my order has been shipped?
When you place an order you will be supplied with an order confirmation number instantly via email, which you can use to track the order if you have any problems.
Once an order has been processed and payment has authorised, you will receive an order confirmation including shipment details via email.
Order processing may take 2-3 days depending on the method of payment if using Zippay or Afterpay it takes 4 days before we receive the money from them.
If we cannot process or accept your order after payment, we will contact you by email or telephone.
- 8. How long will it take to receive my order, once I have paid?
Delivery times will depend on the location of delivery. All orders will be processed once the payment has been received. Order processing times will depend on the day the order was placed.
The estimated delivery times in Australia is in 5-8 business days (Monday through Friday) excluding Public holidays.
Being such new business customers are incredibly important after all word of mouth is very powerful. This means customer feedback is taken very seriously. If you are for any reason dissatisfied with your purchase please contact us to try and resolve the problem.